shehbaaz.khan
About Candidate
SaaS Account management lead with over 6 years of Hybrid Experience in Sales and Customer Success with Zycus Inc. My responsibilities include, CSM team management, Revenue growth, Customer satisfaction, Business value engineering, Program management, Project and service delivery, Product strategy and brand leadership, Stakeholder management, Collaboration – Product group, Finance, Legal, Marketing, Business Development, Pre-sales and Partner Alliance team.
Certified Portfolio Management Professional (PMI-PfMP) with overall 14 years of software and customer service experience. I strongly believe in and adhere to data-driven strategy, analytical techniques, creativity and innovation, team building, and self-initiative.
My outgoing approach allows me to successfully build strong relationships with both internal and external stakeholders. I am committed to adding success to my portfolio through strategies dealing with areas such as customer accounts, collaboration with internal and external parties, marketing and business development, defining and managing communication plans, developing solution and consulting clients, and partnering with clients in order to achieve mutual goals.
#Skills: Source to Pay software & operation consulting, Customer Success Account Mining, Business
Consulting, Collaboration, Pricing Negotiation, Stakeholder relationship, Adaptability, Agility, Portfolio Strategist, governance, Relationship building, Communication Strategy, Risk Analysis, People skills, Multi-Tasking, Incident & Change Management.