Senior Store Manager

Senior Store Manager

Job Overview

Job Summary:

The job holder of this position is responsible for maximizing the commercial performance of the retail store and deliver exceptional Guest Experience. The job holder is also responsible for establishing a bridge between back-office and the store under their supervision. The Senior Store Manager is mandated to conduct continuous audits and implement corrective solutions and actions.

Job Responsibilities:

1.    Organizational:


    Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner


2.    Operational:


    Provide subject matter expertise in the field
    Supervise the day-to-day operations of team members to ensure that work processes are implemented as designed and in compliance with established standards and procedures


Guest Experience Focus:


    Train and coach shop floor employees in customer service excellence and verify training are provided
    Ensure that customer service is executed in store as per Group’s guidelines


Customer Loyalty:


    Put in place a plan of contacts of customers for the store, review them with Area Manager during visits and ensure execution


Gross Margin Achievement:


    Ensure monthly execution of top line and gross margin targets & individual contribution
    Provide insights to Area Manager to prepare his monthly detailed feedback on store top line achievements


Budget Management:


    Help Area Manager preparing her/his reports to RSM on top line assumptions
    Provide relevant qualitative feedbacks to Area Manager to prepare her/his report on store top line budget to RSM (e.g. performance of brand, category, SKU and detailed information on historical sales and store customers)


Product Coaching:


    Ensure in-store product training for sales executives
    Coach sales executives on products and ensure alignment with instructions from Area Managers and Back-office


Store Operations:


    Ensure adequate staffing of stores at all time
    Perform roster and ensure that stores have adequate number of staff at all time
    Escalate immediately issues of staffing to Area Manager, especially through daily SORT


Sales Operations:


    Prepare monthly action plan
    Ensure Sales team is motivated
    Ensure sales targets are achieved; set milestones if necessary


Back-store Operations:


    Monitor proper execution of non-sales related transactions in POS / SIMS systems
    Monitor that POS opening/closing is always properly performed


3.    Team Management:


    Inspire the team and provide continuous guidance and mentorship in order to create a performance-driven culture
    Drive the process of effective manpower planning, recruitment, training and development and ensure high level of employee engagement and motivation in the workplace

Your Profile:

Minimum of 6 years experience in Fashion Retail and 3 years in a similar capacity


Strong business acumen and knowledge of e-commerce


Understanding of the luxury retail market, including trends and directions


Customer Experience Management and influencing skills


Passionate about people with the ability to lead a team and drive their performance and development

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