Managing the relationship with the customer.
Managing the transition from implementation phase to production deployment and go-live.
Taking ownership and responsibility for all Services-related activities with customers.
Engaging with the customer (and the involved departments and stakeholders within their organization) in respect to managing, planning, tracking all relevant technical and non-technical aspects.
Working together, supporting and communicating with all relevant persons engaged directly or indirectly with the account from the business, networks, operations, IT functions and their suppliers; across various roles including management, business owners, program and project managers, architects, functional and technical SMEs, software developers, testers and others.
Representing the interface into the wider MATRIXX organization for escalation of project issues.
Creating, maintaining and tracking project plans and schedules, cost estimates and problem logs throughout the life of the project.
Managing and supporting requirements processes
Preparing impact assessments with input from the Solution Architect
Preparing estimations and project plans
Managing issues and escalations
Ongoing and post project evaluation and process improvements.
Minimum of 5 years’ relevant industry experience in project management role.
BS degree in Computer Science or similar subject.
Strong project management skills to manage day-to-day activities of the software/technical team to ensure each project remains on schedule and on budget.
Experience in working in multiple and diverse geographic locations
A strong background with customer liaison with comprehensive understanding of customer solution and goals.
Experience with milestone and project finance tracking.
A working knowledge of MATRIXX Software product .
An understanding of the concepts of:
MATRIXX CCF Configuration.
MATRIXX Tariff and Offer Design.
Billing, CRM, OM configuration.
API Best Practice.
What makes MATRIXX different?
Anyone can be in the systems replacement business, but that’s not what we do. We are in the reinvention business – re-inventing BSS and the customer experience for the 5G world that’s coming. A tall order some would say, but when companies ask “Isn’t good enough, good enough?” we answer “Settling for what’s good enough today, won’t help you win for tomorrow.” Our cloud native digital commerce platform is leading the way with agility, precision and performance into the next generation of customer experience.