Learning & Development Associate
About the job
We are expanding our team within Amazon Operations! If you are interested in joining a business where you can achieve amazing results and put smiles on people’s faces, this could be the role for you.
As a Learning and Development Associate (L&DA), your duties are to develop training materials, train different levels within the Fulfilment Centre (FC), track associates’ performance and communicate effectively whether in person or by emailing reports. FC Trainers are expected to understand all aspects of Operations, adhere to strict safety, quality and production standards, and be willing to work in multiple shifts.
The ideal candidate possesses strong work ethics, attention to detail, the ability to meet deadlines, energetic, and obsessed with customers. They will have Excellent communication skills, comfortable talking in front of a group as well as one-on-one with an individual and able to give/receive feedback effectively. They will also have the ability to follow up and meet time commitments and deadlines, is goal oriented and gives insight to area managers.
This is a varied, complex role and every day is different!
Measure associates performance around safety, quality and productivity
Improve associates job-related skills
Develop, maintain and apply learning tools (methods, checklists and skill building agreements) to encourage associate development.
Assist in driving success of peak and non-peak training plans.
The Learning Associates Will Achieve This Objective By
Executing all standard trainer tasks as outlined on Trainer Standard Work Checklist
Deliver network standard training
Partnering with Operations
Leaders to Evaluate and improve training processes within work areas
Directly coaching associates to improve job performance
Managing training compliance to ensure accurate training records are housed correctly
Be able to demonstrate experience with planning, creating, implementing, delivering and assessing various types of training,
Excellent communication skills for the purpose of knowledge transfer and skill development.
Knowledge of adult learning and training practices
Written and verbal fluency in English as you will be required to work with English language in data training and learning
Experience working with remote teams
A completed Bachelor’s Degree from accredited university
Prior training, teaching or presentation experience
Experience delivering messages related to performance
Ability to give and receive feedback effectively
Ability to prioritize, manage and complete projects with tight deadlines
Willingness to work in different areas as required by training needs
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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