Director of Learning & Development
It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.
It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Human Resources Strategic Policy.
It is part of your role and your responsibility to fully support all learning and development activities.
On the Job trainers and training.
Group Training Technique trainers and training.
Update and maintain a complete Training Matrix for your department.
Update and maintain Job Description and Job Specification Matrix your department.
Ensure the colleagues’ career path and development needs are being prioritized and documented in accordance with the MO Profile online system.
Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.
You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
Mandarin Oriental has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
Act as a hotel ambassador at all times.
To carry out any additional duties requested by management, related to hotel operational activities.
Interacts with individuals outside the hotel including, but not limited to, guests, training association members, competitors and other members of the local community.
Identifies and analyses the learning and development needs in the Hotel and prioritize such needs in line with the hotel business plan
Assists Department Heads and Department Trainers to prepare training and development plans for their departments
Develops annual hotel learning and development plan
Participates in the preparation of the hotel’s strategic plan and marketing plan
Plans, organize and evaluates learning and development activities for Executive and Assistant level colleagues, through external consultant, retreats, cross-exposure periods, self-study programs and goals program
Organize and conducts colleague orientation in line with Corporate standards
Conducts and evaluates off-job training as required
Makes recommendations in developing and implementing various learning and development programs to meet identified needs and to ensure guest service and quality and compliance with the LQEs
Makes recommendations for the selection of departmental trainers and provides the training for their development
Identifies, coordinates and evaluates all internal and external cross-exposure training, completed within the hotel and with other hotels
Delivers briefings of internal programs to Executive Committee and keeps them informed of learning and development issues
Carries out monthly departmental Standards reviews with each Department Trainer in line with agreed standards
Evaluates all learning and development activities executed both internally and externally in conjunction with Department Heads and other relevant parties
Establishes and maintains records of training for all off-job courses
Prepares monthly learning and development report for Hotel Executive Committee
Compiles the hotel learning and development budget and monitors expenditure on a monthly basis
Works in association with the Director of Human Resources to conduct such functions as interviewing, hiring, coaching and counselling, and assists with other HR functions as required
Maintains standard hotel training equipment and learning & development library resources
Establishes and maintains links with schools, colleges and/or universities, coordinates work experience placements and talks as appropriate
Contributes towards the Health & Safety Committee, ensuring legal requirements in terms of training are adhered to, in line with FLHS&S & HACCP
Participates in the hotel incentive programs by providing support through training and recognition
Monitors present and future trends in the learning and development field and makes recommendations
Establishes and maintains effective colleague relations
Contributes towards other hotel activities as appropriate
Performs related duties and special projects as assigned
Skills & Qualifications
Vocational Diploma in Hospitality or Human Resources OR
Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management / Human Resources
Certification in Adult Learning or similar preferred
Certified in facilitating Leadership programs by a multinational Hotel Group
Minimum 2 year of experience working in a 5-star hotel environment.
A minimum of 2 years of experience in a similar L&D role at manager level or 3 years as Training Manager or similar role
Abu Dhabi Living is Essential
Able to use an HR Information System to manage training records and needs
Some operational experience in a hotel preferred – any department
Facilitating Leadership programs for senior managers
Able to communicate fluently in English both verbal and written.
Able to do a Training Needs Analysis by department and for the hotel
Able to write targeted workshops to meet specific needs
Able to coach managers as needed
Able to demonstrate and explain the reasoning behind training required
Able to follow up on training conducted and measure outcomes against agreed criteria.
Training Human Resources