Customer Happiness Representative
What You Will Do:
Be your nerdiest self and immerse yourself in our products and services. This will help you provide the best and most accurate support for our customers
Provide seamless support to our partners and gig workers whether you’re in the air, on land, or deep in the waters.
Don’t worry, You will use an awesome tool called ZenDesk that unifies our communication channels.
Guide customers by holding their hand step-by-step as they navigate through our product… while maintaining social distancing rules, obviously
Get into problem-solving mode and handle issues like a champ 🤓
Facilitate communication between customers and internal departments when needed. Technical bugs goes to Engineering, unclear content goes to marketing, and so on.
Generate reports and insights on the support inquiries to help us understand our customers better
No worries, you’ll be assigned to a mentor who will be responsible for your growth and development. You just have to be passionate and hungry enough to sustain your personal and professional growth with us 💪
Do you have what it takes?
You don’t mind standing in line for hours to get a good meal. That’s how patient you are.
Your friends choose you to vent amongst others because you are a great listener
Great multi-tasker and an expert in managing a million tabs at the same time (we will test you on this)
Excellent communication skills, verbal and written with the ability to handle conflicts
Fluent in English and Arabic, both verbal and written
Sabbar is a tech startup aspiring to solve the pain of recruitment in the retail & service industry across MENA. We love to create products to help our job seekers find the job they love, match them with employers, and allow them to earn an additional income with ease. We believe a job can change a life and that helps us to wake up with less than 10 snoozes in the morning.
In Sabbar, you are expected to go grow by taking full ownership and dirtying your hands with the real work. We use the latest tech software solutions, basically, the things you wish were taught in school. Expect to make a lot of experiments throughout your internship, so you have to be ready to fail. And through this roller-coaster of hustling, we make sure to enjoy and have a good laugh over a game night, movie day, or even with a simple peanut butter sandwich breakfast.