Commercial Sales Account Manager

About the job

Job Purpose

As a Commercial Sales Account Manager, you will be assigned a territory and sales and revenue target by the Head of OSN Business. You will then be responsible for developing a pipeline of prospect customers via telephone cold calling and on foot prospecting and ultimately closing business. To build a pipeline you are required to effectively communicate and negotiate with decision makers and offer demonstrations of what you are selling and how it will benefit the buyer’s business.

Key Accountabilities

Planning & Organization

• Meet new sales (units) and revenue targets – Monthly units and revenues.

• Manage your assigned territory by making the required number of pitches via telephone or on foot. Either way, convincing enough clients to subscribe to achieve your target.

• Manage and work with dealers / distributors to ensure client issues are dealt with in an efficient manner.

• Reports to the Head of OSN Business, providing regular input on all account activity, including contracts status and call report on a weekly basis.

• Develop, recommend, and implement sales strategies in order reach and exceed your targets.

• Achieving and exceeding the unit, revenue, and profitability goals for your territory.

Financial Excellence (budgets, revenue/profit and costs)

• Work within the provided budget.

• Execute contracts in accordance with company standards.

• Follow up on the different payments and invoices.

Customer Excellence (internal/external customer engagement and relationship management)

• Consistently provide excellent customer service to accounts, as well as represent customer needs to ensure quality, with high performance in line with best practice, and leading-edge sales techniques.

• Provides regular two-way communication between the client and the commercial team, to provide strong team representation and set proper client expectation

Qualifications, experience, skills and competencies

Experience required:

• Must have spent at least 2 years operating in a similar Wholesale B2B environment, where influencing and negotiation with corporate level employees has been critical to success. Management of 3rd party channels is also preferred.

Education requirement:

• Diploma or above

Knowledge & Skills:

• Bilingual preferred – English & Arabic

• Strong negotiator, Numerate and analytical

• Strong relationship building and maintenance skills.

• Target orientated and sales driven.

• Good team player with excellent communication and presentation skills

• Resilient & • Detailed orientated

Frameworks, boundaries and decision-making authority

• Effectively communicate progress against objectives, and key targets, via regular meetings

• Utilizes a systematic, logical and data driven approach to investigate problems and opportunities and facilitate effective, rational, and timely decisions.

• Ensure sales volume and quality criterions are met and exceeded, by maintaining your performance in line with best practice, and leading-edge sales techniques.

Competencies:

• The capacity to be flexible, to innovate and constantly seek new ways to approach job requirements and challenges; to adjust rapidly to new situations.

• To be proactive and flexible, to demonstrate energy, commitment and drive and to persist when setbacks occur; takes responsibility for levels of empowerment and can work independently and with a high degree of professional credibility.

• Identifies the needs of customers, both internal and external, delivers on promises and meets expectations.

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