Email: clients@gulfmanagers.com

After Sales Service Coordinator

After Sales Service Coordinator

Job Overview

Provide product and customer support oversight to work with the channel / dealer partner organization to achieve the Sales & Marketing unit’s CPS goals

* Administrative tasks such as Quoting, Job Card, Mechanic Time Sheet, Scheduling of Service/Repair Jobs, Warranty and Cross Sale, Spare Parts Ordering and Follow-ups and Invoicing

* Daily monitoring of service department’s payroll, timesheet, overtime and ensuring accuracy for technician and Labour Performance

* Assist the After Sales Service Manager with the control of lost time

* Work towards reducing overall departmental expenses through vision and persistency. Provide feedback or suggestions, when and where, waste reduction or costs saving measures

* Handle incoming phone calls, record, re-route or follow through as necessary.

* Coordinate and dispatch road service technicians for the area and track response times

* Secure accurate pricing information from parts and service to compile quotations in a timely manner

* Gather files and information to assist with completion of warranty claims

* Provide excellent customer service, maintaining customer contact and soliciting feedback; address customer issues promptly with intelligent and efficient resolutions

* Oversee the dealer warranty administration process according established procedures

* manage quotes won, lost, followup and reporting

Job Requirements:

– Sound knowledge and prior experience in the Agri, Golf & Turf, Landscaping and Power Tools products and the Dealer business practices

– Thorough understanding of Customer Support Processes

– Skilled in Online DMS-Dealer Management Systems comprising of various brands and specialized machinery

– Skill in interpersonal communications, negotiation, and conflict resolution

– Minimum 3 years of customer support experience with customer interaction concerning products, parts and services.

– Proficient with MS Office Suite (Excel, Word, PowerPoint), ERP/SAP & Other Cloud Based CRM, Inventory Control and Dealer Management Systems

– Training and experience applying statistical methods; excellent problem-solving ability and root cause analysis for product problems.

– Must be an excellent and meticulous record keeper and possess natural and extraordinary organizational skills

– Must be an excellent Communicator and Fluent in Hindi/Urdu. (Arabic is an advantage)

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gulfmanagers

Our executive recruitment professionals, many of whom joined our firm from senior
positions in the industry sectors, they now serve, conduct more than 2,000 senior level searches for
clients in the GCC and the Middle East each year. We based in Duabi, UAE  Coming Soon in Saudi.

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Email: clients@gulfmanagers.com

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