Do you want to be a part of the journey shaping the future of public service? Have you led the strategic planning and performance management? We are looking for a Strategy & Performance Specialist who will provide development, support and implementation of strategy, performance, innovation and activities and projects through decision-making support, creative thinking, critical problem solving and strategy implementation.

Key accountabilities

  • Research macro and micro strategic areas of interest to support strategy, performance and innovation programs and initiatives
  • Formulate strategies that encompass analytical activities into actionable frameworks, tools,and programs that enable decision-making at all levels
  • Ensure alignment, constancy and actionability of strategies considering the management of,resourcing, scheduling, communications, monitoring and organizational structure and systems
  • Develop, and update performance measures including, the development, implementation and monitoring of strategic and business KPIs.
  • Develop and maintain organization-wide performance dashboards, reports and business intelligence systems to enable decision making and continuous improvement at all levels.
  • Apply, analytics to research, data, information and other objective and subjective materials to summarize finding for decision-making support across the organization

What we are looking for in our candidates:

  • Critical and creative thinking skills
  • Quantities and qualitative analytical skills.
  • Communication and presentation skills
  • Reporting and technical writing
  • The capability to train, guide, and promote awareness of the strategy and performance concepts requirements and deploy
  • Project Management skills

Specific requirements

  • Qualified with a degree preferably Business Management, Project Management, Data Management or Engineering
  • Demonstrable relevant experience in strategic planning and performance management, management consultancy and project management
  • Strong analytical, organizational, multi-tasking, presentation, communication, and problem-solving skills
  • Proven experience of planning & reporting tools, including MS Project, Primavera – P6, MS Excel, and MS PowerPoint
  • Arabic Speaker

About Serco

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve.

Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services.

Serco is a business where people and values matter. We have a strong public service ethos, and we employ people who want to make a positive difference to other people’s lives. We operate in North America, UK, Europe, Middle East, Hong Kong, Australia and New Zealand, and we encourage people to develop their careers moving both between different businesses and countries.

And as a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled leaders is insatiable, and few companies can offer as many opportunities for people to grow their careers.

We are looking for people to join Serco who share our desire to make a positive difference, the confidence to work as part of a team, the insight to spot the opportunity to do things better, and, importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.