Overview

Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.

As a leading food-tech business, Kitopi’s growth has been largely fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) – an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.

With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.

To meet Kitopi’s Kitchen goals, the Kitchen General Manager is responsible for running a profitable kitchen and for making sure the kitchen meets our standards of quality, speed and accuracy. The Unit Manager works with his team to set the kitchen goals and create the plan to achieve these goals, following up on their progress, and providing coaching and direction to improve their departments to improve the kitchen overall.

What You’ll Do

  • Along with Area Manager, sets and oversees the achievement of business objectives.
  • Ensures excellent kitchen operations in quality, speed and accuracy, to meet and exceed customer expectations.
  • Assigns tasks and keeps everyone accountable; oversees application of all processes as per SOPs.
  • Achieves sales and profit targets for the kitchen.
  • Ensures that all sanitation, safety and security policies are observed and enforced.
  • Manages productivity and staff cost.
  • Enforces strict compliance in line with the local municipality codes in the work place.
  • Supports new initiatives or expansion plans.
  • Acts as coach, accountable for recruitment, training, retention and engagement of the team.
  • Oversees the growth and development of employees.
  • Maintains effective working relationship between managers and team members.

Who Are We Looking For?

  • 5+ years of relevant experience in operations and culinary management.
  • Excellent knowledge of Food Legislation, Relevant Codes of Practice & Quality Standards and Health & Safety Legislation
  • Restaurant and Kitchen Management experience.
  • Strong background in a fast food and delivery environment
  • Exceptional communication and organizational skills – able to speak and listen effectively; great written, verbal, and presentation skills.

Recruitment Process and Timeline


First, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding – this will be communicated to you in the initial conversation). Upon successful completion, your recruiter will get in touch with you to discuss the offer. We aim to take you through this process within 2-3 weeks.

Benefits

  • Extensive learning opportunities – we offer many hard and soft skills training to help you improve and challenge yourself
  • You’ll have access to LinkedIn Learning, Coursera, and Mindvalley where you can choose over thousands of courses to satisfy your hunger for knowledge.
  • You’ll be involved in customized workshops run by Kitopi Academy
  • You’ll have a chance to work in an international, diverse, and inclusive environment
  • You’ll be part of one of the most caring communities out there.
  • Finding a chance to become a shareowner with our ESOP plan
  • Free and unlimited access to a nutritionist because we care about you
  • No Dress Code!
  • Extended maternity and parental leave
  • The infamous team activities and social events are bursting with fun
  • Inclusive Private Health Insurance
  • Up to 50% discount from Kitopi brands
  • 30 calendar days annual leave
  • Work from anywhere policy

So, what does it really mean to work at Kitopi?


We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0 tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company where we’re all proud to work for.

Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy – you get to choose the environment you operate in because we believe this will help you deliver work you’re proud of.

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.

About Kitopi

Kitopi is the world’s leading state-of-the-art, managed cloud kitchen platform with over 3000 employees across UAE, KSA, Bahrain, Qatar and Kuwait. Kitopi enables restaurants to open delivery only locations by providing the necessary infrastructure and software with minimal capital expenditures and time as well as taking care of the entire customer experience journey: receiving and processing orders, cooking, delivery operations and managing customer feedback.