IT Support Specialist

Job Description

Job DescriptionUniversity of Doha for Science and Technology (UDST) is the first national applied University in the State of Qatar, offering applied Bachelors and Master’s degrees in addition to certificates and diplomas in various fields. UDST has over 50 programs in the fields of Engineering Technology and Industrial Trades, Business Management, Computing and Information Technology, Health Sciences, Continuing and Professional Education and more.With more than 600 staff and over 6,000 students, UDST is the destination for top-notch applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences with incorporation of innovative technological interventions, to further enhance students’ skills and help develop talented graduates that can effectively contribute to a knowledge-based economy and make Qatar’s National Vision 2030 a reality.University of Doha for Science and Technology – Information Technology Directorate – Profile: University of Doha for Science and Technology – Information Technology Directorate is inviting nominations and applications for the position of IT Support Specialist. Reporting to the Supervisor IT Support, IT Support Specialist must possess the skills and expertise necessary to support the Information Technology Directorate of the University and fully implementing UDST’s mission and vision.Duties & Responsibilities: This position requires technically sound individual with in-depth knowledge of hardware and software preferably with related University experience who can provide continuous IT support to UDST students and instructors in classrooms and labs, and to UDST employees, by diagnosing and solving computer hardware and software issues, and maintaining secure, functional and updated technology. Additionally, to support the design, development, evaluation and maintenance of computer and IT systems and technologies.The successful candidate will identify and solve IT hardware and application software issues identified by the Helpdesk service tickets, or directly by students, instructors, and prevent disruption of IT services and liaise with IT Helpdesk Specialist to understand end-user’s requests and needs.The successful candidate will consult with employees, students and instructors to determine hardware, software or system issues and support employees, students and instructors in the installation and upgrading of software, implementation of file backups, and configurations of systems and applications as and when needed.The incumbent will ensure resolution of issues/tickets based on priority and urgency and following the instructions of the IT Support Supervisor; escalate issues to appropriate IT section as and when needed. He/ she will identify recurrent IT issues and support in the enhancement of IT services.The successful candidate will offer employees, instructors and students IT-related consultations, advice, recommendations and training to facilitate computer-related processes that they perform.The successful candidate will monitor appropriate use of computer hardware and software components in classrooms and labs, and in employees’ offices to prevent misuse or abuse of UDST technology and support the design, development and implementation of new systems and technologies to meet the needs and requirements of each functional area of UDST.The incumbent will meet computer application requirements and apply required updates in a timely and efficient manner to prevent interruption of services. He/ She will update existing IT systems and ensure ongoing maintenance to facilitate the employees and academic use of current technologies.The successful candidate will identify and meet technology project requirements to enable the completion of these projects.The incumbent will support the preparation of reports for cost-benefit analysis related to technology enhancements, and ensure the correct prioritization of equipment and software needs.The successful candidate will support the implementation and enhancement of a standardized quality control protocol for technology troubleshooting that enables timely resolution of computer-related issues for classrooms, labs, academic and employees’ offices.The successful candidate will remain up to date on current technology trends to ensure best practices are utilized at UDST in the development and implementation of technology solutions and also perform miscellaneous job-related duties as assigned.QualificationsEducation and Certifications:Bachelor’s degree in IT or related field requiredExperience:Minimum 5 years of relevant experience in IT or related fieldLanguage: Fluency in written and spoken English language requiredFluency in written and spoken Arabic language preferredOther Required Skills:Determined and dynamic team player with strong IT technical skills and the ability to apply technical knowledge and provide excellent customer support. A proactive can-do attitude to work, Attention to detail and time management is essential. Knowledge of IT Infrastructure, Network and Telecommunication and knowledge of Principles of Information Technology is required. A Commitment to ongoing IT training and continuous professional development is desirable. Team work, Analytic thinking, problem solving and service excellence should be the strong attributes.EducationInformation Technology