Guest Relations Executive – Food and Beverage – Jumeirah Marsa Al Arab

Job Description

An opportunity has arisen for a Guest Relations Executive to join our team in Jumeirah Marsa Al Arab. The main duties and responsibilities of this role are:

• Maintain a continuous presence at the restaurant hostess desk to warmly and promptly welcome all guests upon arrival, ensuring a smooth flow of guest seating and service.
• Manage dining reservations and effectively coordinate special F&B events for guests according to Restaurant Reservations Standard Operating Procedures (SOP), optimizing table allocation and guest flow.
• Accurately assess guest needs and expectations, including those with special requirements, and provide personalized recommendations and assistance, demonstrating a thorough understanding of menu offerings and dietary preferences.
• Ensure all guest needs and requests are promptly met within established timeframes, consistently delivering exceptional service and hospitality.
• Possess extensive knowledge of all in-house services, including dining options, amenities, and local area information, to provide comprehensive assistance and enhance the guest experience.
• Demonstrate in-depth familiarity with the menu to confidently address guest inquiries, recommend dishes, and highlight current specials or promotions, contributing to increased guest satisfaction and sales.
• Answer incoming calls within three rings using the JI Standard script, delivering professional and informative responses to guest inquiries, reservation requests, and other inquiries.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 1 year of experience as a hostess, in a reputable hospitality brand or a standalone restaurant is required for this role.
• Excellent communication abilities to greet guests, understand their preferences, and relay information to the F&B team.
• Proficiency in English is required, ideally complemented by proficiency with a second language (Spanish, French, Arabic, Russian, German, Mandarin, and/or Greek).
• Impeccable grooming and professional appearance, adhering to the restaurant’s uniform and elevated grooming standards.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.