Overview

MAIN PURPOSE:


A Chloe STYLIST is an Ambassador of the Maison, in charge of welcoming every guests into the Chloe family. He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

KEY RESPONSIBILITIES:


  • A Client Relationship Owner
  • Is aware of CRM targets and actively engages in all actions to reach them
  • Complements personalised reach-out campaigns and utilises all clinteling tools available to complete CRM tasks within given timeframe
  • Consistently captures client data and takes notes of all qualitative information
  • Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles
  • Delivers exceptional client service and takes pride in developing long-term relationships.
  • An Omnichannel Business Partner
  • Has at heart to offer excellent customer service and delivers strong business performance
  • Uses all omnichannel services available to grow sales
  • Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them
  • Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
  • Consistently works to achieve given sales, KPIs and CRM targets
  • Is aware of local trading environment and competitors ‘activities
  • An Operations Excellence Supporter
  • Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
  • Proactively informs store manager/assistant store manager of any structural repair needed in store to ensure a luxurious environment at all time
  • Complements all guidelines related to store and BOH management and participates in inventories
  • Supports after sales clients and follows up to ensure impeccable after sales service
  • Complies with established Richemont policies and standards

JOB PROFILE


Education:


University degree

Required Experience:


Minimum 2-5 years of experience in a similar role preferably in luxury goods industry

Languages Ability:


Fluent Arabic & English (written and spoken)

Behavioral Traits:


Excellent Presentation

Passion for service and client orientation

Excellent interpersonal, communication, organizational and problem solving abilities

Entrepreneurship spirit

Ability to prospect outside the boutique

People’s Management

Technical Skills / Abilities


Solid knowledge of MS Office tools (Word, Excel & PowerPoint), SAP a plus

Mobility (local driver’s license and vehicle recommended)

Saudi national

About Chloé

The freedom to grow with confidence.

At Chloé, every individual is engaged in creating beautiful products with meaningful impact. As one of the leading luxury fashion houses based in Paris, Chloé embodies a forward yet timeless style, while shifting to a purpose-driven model that advances social and environmental sustainability. Women Forward. For A Fairer Future our mission; it is registered in our corporate status while comprising the very DNA of our Maison. We are growing continuously and confidently – acting individually and together.

As the world was different in 1952 when Gaby Aghion founded Chloé, the Egyptian-born Parisienne understood that fashion was as much about a contemporary attitude as a ready-to-wear wardrobe. She rejected stiffly formal styles, proposing a more natural femininity and encouraging women to dare. For more than a half-century, each incoming designer – whether Karl Lagerfeld, Stella McCartney, Hannah MacGibbon, Phoebe Philo, Clare Waight Keller or Natacha Ramsay-Levi – has given shape to this Chloé identity.

Today, the Maison has entered a transformative new chapter, with creative director Gabriela Hearst furthering Chloe’s values of responsibility and accountability. We take pride in receiving B Corp certification – among the most rigorous certifications that evaluates environmental and social impact – since it speaks to both our dedication and our actions. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

We are an employer that promotes equal opportunities through diversity & inclusion across the workplace. We strive for individuals to feel welcomed and valued regardless of their gender, social or ethnic background, age, sexual orientation, different ability. From studio creation to client experience, our company culture is focused on improving our impact on people and planet.

The freedom to grow with confidence.

At Chloé, every individual is engaged in creating beautiful products with meaningful impact. As one of the leading luxury fashion houses based in Paris, Chloé embodies a forward yet timeless style, while shifting to a purpose-driven model that advances social and environmental sustainability. Women Forward. For A Fairer Future our mission; it is registered in our corporate status while comprising the very DNA of our Maison. We are growing continuously and confidently – acting individually and together.

As the world was different in 1952 when Gaby Aghion founded Chloé, the Egyptian-born Parisienne understood that fashion was as much about a contemporary attitude as a ready-to-wear wardrobe. She rejected stiffly formal styles, proposing a more natural femininity and encouraging women to dare. For more than a half-century, each incoming designer – whether Karl Lagerfeld, Stella McCartney, Hannah MacGibbon, Phoebe Philo, Clare Waight Keller or Natacha Ramsay-Levi – has given shape to this Chloé identity.

Today, the Maison has entered a transformative new chapter, with creative director Gabriela Hearst furthering Chloe’s values of responsibility and accountability. We take pride in receiving B Corp certification – among the most rigorous certifications that evaluates environmental and social impact – since it speaks to both our dedication and our actions. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

We are an employer that promotes equal opportunities through diversity & inclusion across the workplace. We strive for individuals to feel welcomed and valued regardless of their gender, social or ethnic background, age, sexual orientation, different ability. From studio creation to client experience, our company culture is focused on improving our impact on people and planet.