Overview

The client services team in corporate banking supports the corporate relationship team in meeting the expectations of the client and supporting the team for all client matters with respect to Service and operational related requirements This ensures that Relationship team is focused on revenue generation opportunities and service matters of the clients are managed by the Client Services team

The team is the point of contact for all Corporate Customers and provide end to end service for all operational related matters The team also manages the Client queries received directly or referred through coverage to be addressedresolved

The team is responsible to ensure the following

Establish efficient processes to service the clients resulting in faster TAT proactive support and satisfied customers

Liaise with other units of the bank mainly being Tanfeeth operations Governance team Group Compliance Channels and Implementation team to ensure end to end resolution

Ensuring client static and dynamic information is updated efficiently across all data users efficiently This includes but is not limited to consumption of data points for compliance and regulatory information

Assist the Coverage team with all day to day operational matters enabling them to focus on direct revenue generating business activities This include but are not limited to VAT Account statements tracking of payments referrals management resolutions to client issues collaboration with channels other units to support clients

Collaborate between BU Governance for compliance and Coverage to ensure the BU has complied with ongoing requirements

Support the BU in collating documentation and resolving all queries issues with the coverage team

Communicate with client via emailphone and provide support for managing payments and account maintenance related inquiries and requests

Brief Description:

The client services team in corporate banking supports the corporate relationship team in meeting the expectations of the client and supporting the team for all client matters with respect to Service and operational related requirements This ensures that Relationship team is focused on revenue generation opportunities and service matters of the clients are managed by the Client Services team

The team is the point of contact for all Corporate Customers and provide end to end service for all operational related matters The team also manages the Client queries received directly or referred through coverage to be addressedresolved

The team is responsible to ensure the following

Establish efficient processes to service the clients resulting in faster TAT proactive support and satisfied customers

Liaise with other units of the bank mainly being Tanfeeth operations Governance team Group Compliance Channels and Implementation team to ensure end to end resolution

Ensuring client static and dynamic information is updated efficiently across all data users efficiently This includes but is not limited to consumption of data points for compliance and regulatory information

Assist the Coverage team with all day to day operational matters enabling them to focus on direct revenue generating business activities This include but are not limited to VAT Account statements tracking of payments referrals management resolutions to client issues collaboration with channels other units to support clients

Collaborate between BU Governance for compliance and Coverage to ensure the BU has complied with ongoing requirements

Support the BU in collating documentation and resolving all queries issues with the coverage team

Communicate with client via emailphone and provide support for managing payments and account maintenance related inquiries and requests

Detailed Description:

The customer service Assistant Manager supports the Relationship Managers coverage team to ensure that all customer related processes queries issues challenges are handled in an efficient and professional manner within the agreed TATs thereby delivering superior service experience to the customers

This is a high volume high intensity team and experienced qualified Assistant manager is key to manage and deal with client queries escalations and stakeholders within the bank

The assistant manager also ensures that

Services are delivered consistently to clients

Issues are prioritized in light of the attention required

Identify opportunities to automate and make the processes efficient

Proactive customer engagement for preempted issues such as major system changes

Ensue customers operational needs and requirements are timely addressed

Help also to gain maximum wallet share of business and generate maximum yield from the assigned portfolio through the day to day connection with clients

Knowledge of bank wide systems processed products departments updates

Job Requirements:

The customer service Assistant Manager supports the Relationship Managers coverage team to ensure that all customer related processes queries issues challenges are handled in an efficient and professional manner within the agreed TATs thereby delivering superior service experience to the customers

This is a high volume high intensity team and experienced qualified Assistant manager is key to manage and deal with client queries escalations and stakeholders within the bank

The assistant manager also ensures that

Services are delivered consistently to clients

Issues are prioritized in light of the attention required

Identify opportunities to automate and make the processes efficient

Proactive customer engagement for preempted issues such as major system changes

Ensue customers operational needs and requirements are timely addressed

Help also to gain maximum wallet share of business and generate maximum yield from the assigned portfolio through the day to day connection with clients

Knowledge of bank wide systems processed products departments updates

Additional Details:

The customer service Assistant Manager supports the Relationship Managers coverage team to ensure that all customer related processes queries issues challenges are handled in an efficient and professional manner within the agreed TATs thereby delivering superior service experience to the customers

This is a high volume high intensity team and experienced qualified Assistant manager is key to manage and deal with client queries escalations and stakeholders within the bank

The assistant manager also ensures that

Services are delivered consistently to clients

Issues are prioritized in light of the attention required

Identify opportunities to automate and make the processes efficient

Proactive customer engagement for preempted issues such as major system changes

Ensue customers operational needs and requirements are timely addressed

Help also to gain maximum wallet share of business and generate maximum yield from the assigned portfolio through the day to day connection with clients

Knowledge of bank wide systems processed products departments updates

(UAE Nationals Only)

Department Description:

The client services team in corporate banking supports the corporate relationship team in meeting the expectations of the client and supporting the team for all client matters with respect to Service and operational related requirements This ensures that Relationship team is focused on revenue generation opportunities and service matters of the clients are managed by the Client Services team

The team is the point of contact for all Corporate Customers and provide end to end service for all operational related matters The team also manages the Client queries received directly or referred through coverage to be addressedresolved

The team is responsible to ensure the following

Establish efficient processes to service the clients resulting in faster TAT proactive support and satisfied customers

Liaise with other units of the bank mainly being Tanfeeth operations Governance team Group Compliance Channels and Implementation team to ensure end to end resolution

Ensuring client static and dynamic information is updated efficiently across all data users efficiently This includes but is not limited to consumption of data points for compliance and regulatory information

Assist the Coverage team with all day to day operational matters enabling them to focus on direct revenue generating business activities This include but are not limited to VAT Account statements tracking of payments referrals management resolutions to client issues collaboration with channels other units to support clients

Collaborate between BU Governance for compliance and Coverage to ensure the BU has complied with ongoing requirements

Support the BU in collating documentation and resolving all queries issues with the coverage team

Communicate with client via emailphone and provide support for managing payments and account maintenance related inquiries and requests

Brief Description:

The client services team in corporate banking supports the corporate relationship team in meeting the expectations of the client and supporting the team for all client matters with respect to Service and operational related requirements This ensures that Relationship team is focused on revenue generation opportunities and service matters of the clients are managed by the Client Services team

The team is the point of contact for all Corporate Customers and provide end to end service for all operational related matters The team also manages the Client queries received directly or referred through coverage to be addressedresolved

The team is responsible to ensure the following

Establish efficient processes to service the clients resulting in faster TAT proactive support and satisfied customers

Liaise with other units of the bank mainly being Tanfeeth operations Governance team Group Compliance Channels and Implementation team to ensure end to end resolution

Ensuring client static and dynamic information is updated efficiently across all data users efficiently This includes but is not limited to consumption of data points for compliance and regulatory information

Assist the Coverage team with all day to day operational matters enabling them to focus on direct revenue generating business activities This include but are not limited to VAT Account statements tracking of payments referrals management resolutions to client issues collaboration with channels other units to support clients

Collaborate between BU Governance for compliance and Coverage to ensure the BU has complied with ongoing requirements

Support the BU in collating documentation and resolving all queries issues with the coverage team

Communicate with client via emailphone and provide support for managing payments and account maintenance related inquiries and requests

Detailed Description:

The customer service Assistant Manager supports the Relationship Managers coverage team to ensure that all customer related processes queries issues challenges are handled in an efficient and professional manner within the agreed TATs thereby delivering superior service experience to the customers

This is a high volume high intensity team and experienced qualified Assistant manager is key to manage and deal with client queries escalations and stakeholders within the bank

The assistant manager also ensures that

Services are delivered consistently to clients

Issues are prioritized in light of the attention required

Identify opportunities to automate and make the processes efficient

Proactive customer engagement for preempted issues such as major system changes

Ensue customers operational needs and requirements are timely addressed

Help also to gain maximum wallet share of business and generate maximum yield from the assigned portfolio through the day to day connection with clients

Knowledge of bank wide systems processed products departments updates

Job Requirements:

The customer service Assistant Manager supports the Relationship Managers coverage team to ensure that all customer related processes queries issues challenges are handled in an efficient and professional manner within the agreed TATs thereby delivering superior service experience to the customers

This is a high volume high intensity team and experienced qualified Assistant manager is key to manage and deal with client queries escalations and stakeholders within the bank

The assistant manager also ensures that

Services are delivered consistently to clients

Issues are prioritized in light of the attention required

Identify opportunities to automate and make the processes efficient

Proactive customer engagement for preempted issues such as major system changes

Ensue customers operational needs and requirements are timely addressed

Help also to gain maximum wallet share of business and generate maximum yield from the assigned portfolio through the day to day connection with clients

Knowledge of bank wide systems processed products departments updates

Additional Details:

The customer service Assistant Manager supports the Relationship Managers coverage team to ensure that all customer related processes queries issues challenges are handled in an efficient and professional manner within the agreed TATs thereby delivering superior service experience to the customers

This is a high volume high intensity team and experienced qualified Assistant manager is key to manage and deal with client queries escalations and stakeholders within the bank

The assistant manager also ensures that

Services are delivered consistently to clients

Issues are prioritized in light of the attention required

Identify opportunities to automate and make the processes efficient

Proactive customer engagement for preempted issues such as major system changes

Ensue customers operational needs and requirements are timely addressed

Help also to gain maximum wallet share of business and generate maximum yield from the assigned portfolio through the day to day connection with clients

Knowledge of bank wide systems processed products departments updates

Primary Location

United Arab Emirates-Dubai-Dubai – Deira, Baniyas Road, Enbd Head Office

About Emirates NBD

Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Turkey) region with a presence in 13 countries, serving over 17 million customers. As at 30th September 2022, total assets were AED 721 billion, (equivalent to approx. USD 196 billion). The Group has operations in the UAE, Egypt, India, Turkey, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 885 branches and 4,113 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.7 billion.
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Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 94% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv., the lifestyle digital bank for millennials.
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Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAE’s main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is also an early supporter to Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.
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نبذة عن بنك الإمارات دبي الوطني

يعد "بنك الإمارات دبي الوطني" المدرج في "سوق دبي المالي" بالرمز (Emirates NBD) مجموعة مصرفية رائدة في منطقة الشرق الأوسط وشمال أفريقيا وتركيا، يتمتع بحضور في 13 دولة ويقدم خدماته لأكثر من 17 مليون عميلاً. وكما في 30 سبتمبر 2022 بلغ مجموع أصوله 721 مليار