At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world’s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

About The Role

Do you enjoy working in a fast-paced environment handling all aspects on guest needs? Are you passionate about hospitality and service and are driven to ensure world leading service is delivered in every guest interaction?

As an Assistant Manager, Call Center you will be responsible for assisting the Manager, Call Center in managing all aspects of the daily operations of the Call Center. The role requires auditing, planning, analyzing, training, and reporting to ensure the customer experience is continuously enhanced to meet the highest levels of guest service per resort standards. The ideal candidate must be an excellent communicator and able to evaluate the service delivery to ensure the highest levels of product knowledge and be able to provide factual tangible feedback to enhance the guest experience.

About You

A successful candidate should hold a bachelors’ degree along with a passion for training and extensive knowledge of Call Centre operations with a proven history of driving and motivating large teams toward service excellence. We are looking for someone who has a minimum of 2 years in a similar position within the luxury Five Star property, have excellent verbal and written communication skills and thrive on working in a face paced team environment.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

About Atlantis Resorts

Discover an extraordinary world beyond anything you’ve ever imagined. Our Atlantis properties in Dubai and Sanya, China redefine the concept of entertainment destination resorts. They are extraordinary, intriguing and unique destinations full of life, wonder and surprise.

Atlantis is all about superlatives: more variety and choice than you can imagine, experiences so creative and fun they astound, and service truly dedicated to wonder and excitement.