Assistant Manager Business Support

Overview

Business Banking was set up as a separate vertical under CWM to manage all nonindividual relationships Various products and services have already been set up to this effect and a constant effort is placed to ensure that a complete suite of products is offered in order for the customer to use Emirates NBD as one stop bank for all the banking requirements

Brief Description:

The Incumbent is responsible for providing specialist services relating to business support activities The person would be responsible for ensuring completion of tasks bearing in mind the Service standards associated with Emirates NBD The role would require technical expertise compliance and control orientation as well as team management and motivational skills

Detailed Description:

Projects

KYC Remediation

SIGCAP Remediation

GAP sheets received from head office to be segregated based on customers constitution

Maintain a daily plan of customers to be contacted with date and time

Customer meetings to be set up at the customer premises for contact point verification

Customer verification done and form to be completed and signed

MIS and Reporting

Develop reports on segment level to maximize operational efficiencies starting from the grassroots level onwards

Coordinate with various stakeholders including FIN,TRY,GOPS,GRC etc. to collate data for report preparation for daily monthly fortnightly and annual reports

Process Transformation

Measurement of TATs for various operations at centers through scientific and analytical tools

Identify gaps in the existing operational systems and report to higher management

Suggest Influence changes to ensure optimal productivity from the resources for the overall Improvement of segment

Implement changes in the current process to obtain higher efficiency productivity and customer satisfaction levels

Job Requirements:

Operations

Approver of smartBUSINESS access to customers based on delegations held in DOCSAFE

Develop CRSAs related to operations and liaise with RISK and Compliance

Monitoring of SR escalations in CRM

Review the FOREX reports and present an analysis of the same to management on monthly basis

Compliance Risk

To be fully aware of a policy relating to operational risk sales processes credit policy anti mis selling etc.

To be responsible for ensuring UpToDate compliance KYC and profiling for each client as well as maintaining a high level of confidentiality at all times

To be responsible for assessing customer risk suitability of products and explaining appropriate products and services to meet client requirements

To safeguard the reputation of Emirates NBD by employing best practices and acting in a professional manner at a times to document al meetings and contribute to the reporting processes established in the unit

Additional Details:

To be conversant with the full range of SME Banking products and services in depth knowledge on SME customer segment

Banking at least 4-5 years

UAE GCC Subcontinent experience at least 2-3 year in UAE

Conversant with SME non individual I Company accounts Banking requirement

Understanding of SME market segment in UAE

Sound knowledge of end-to-end requirement of SME customers i.e., Liabilities Assets Cross Sell

In depth understanding of the banking operations along with policies and procedure

Analytical Thinking Business Orientated Leadership Motivational

Self-motivated team player ability to deliver

Department Description:

Business Banking was set up as a separate vertical under CWM to manage all nonindividual relationships Various products and services have already been set up to this effect and a constant effort is placed to ensure that a complete suite of products is offered in order for the customer to use Emirates NBD as one stop bank for all the banking requirements

Brief Description:

The Incumbent is responsible for providing specialist services relating to business support activities The person would be responsible for ensuring completion of tasks bearing in mind the Service standards associated with Emirates NBD The role would require technical expertise compliance and control orientation as well as team management and motivational skills

Detailed Description:

Projects

KYC Remediation

SIGCAP Remediation

GAP sheets received from head office to be segregated based on customers constitution

Maintain a daily plan of customers to be contacted with date and time

Customer meetings to be set up at the customer premises for contact point verification

Customer verification done and form to be completed and signed

MIS and Reporting

Develop reports on segment level to maximize operational efficiencies starting from the grassroots level onwards

Coordinate with various stakeholders including FIN,TRY,GOPS,GRC etc. to collate data for report preparation for daily monthly fortnightly and annual reports

Process Transformation

Measurement of TATs for various operations at centers through scientific and analytical tools

Identify gaps in the existing operational systems and report to higher management

Suggest Influence changes to ensure optimal productivity from the resources for the overall Improvement of segment

Implement changes in the current process to obtain higher efficiency productivity and customer satisfaction levels

Job Requirements:

Operations

Approver of smartBUSINESS access to customers based on delegations held in DOCSAFE

Develop CRSAs related to operations and liaise with RISK and Compliance

Monitoring of SR escalations in CRM

Review the FOREX reports and present an analysis of the same to management on monthly basis

Compliance Risk

To be fully aware of a policy relating to operational risk sales processes credit policy anti mis selling etc.

To be responsible for ensuring UpToDate compliance KYC and profiling for each client as well as maintaining a high level of confidentiality at all times

To be responsible for assessing customer risk suitability of products and explaining appropriate products and services to meet client requirements

To safeguard the reputation of Emirates NBD by employing best practices and acting in a professional manner at a times to document al meetings and contribute to the reporting processes established in the unit

Additional Details:

To be conversant with the full range of SME Banking products and services in depth knowledge on SME customer segment

Banking at least 4-5 years

UAE GCC Subcontinent experience at least 2-3 year in UAE

Conversant with SME non individual I Company accounts Banking requirement

Understanding of SME market segment in UAE

Sound knowledge of end-to-end requirement of SME customers i.e., Liabilities Assets Cross Sell

In depth understanding of the banking operations along with policies and procedure

Analytical Thinking Business Orientated Leadership Motivational

Self-motivated team player ability to deliver

AS Mentioned in the JD

Primary Location

United Arab Emirates-Dubai-Dubai – Jumeirah, Al Wasl Road