Overview

Business Banking was set up as a separate vertical under CWM to manage all nonindividual relationships Various products and services have already been set up to this effect and a constant effort is placed to ensure that a complete suite of products is offered in order for the customer to use Emirates NBD as one stop bank for all the banking requirements

Brief Description:

The Incumbent is responsible for providing specialist services relating to business support activities The person would be responsible for ensuring completion of tasks bearing in mind the Service standards associated with Emirates NBD The role would require technical expertise compliance and control orientation as well as team management and motivational skills

Detailed Description:

Projects

KYC Remediation

SIGCAP Remediation

GAP sheets received from head office to be segregated based on customers constitution

Maintain a daily plan of customers to be contacted with date and time

Customer meetings to be set up at the customer premises for contact point verification

Customer verification done and form to be completed and signed

MIS and Reporting

Develop reports on segment level to maximize operational efficiencies starting from the grassroots level onwards

Coordinate with various stakeholders including FIN,TRY,GOPS,GRC etc. to collate data for report preparation for daily monthly fortnightly and annual reports

Process Transformation

Measurement of TATs for various operations at centers through scientific and analytical tools

Identify gaps in the existing operational systems and report to higher management

Suggest Influence changes to ensure optimal productivity from the resources for the overall Improvement of segment

Implement changes in the current process to obtain higher efficiency productivity and customer satisfaction levels

Job Requirements:

Operations

Approver of smartBUSINESS access to customers based on delegations held in DOCSAFE

Develop CRSAs related to operations and liaise with RISK and Compliance

Monitoring of SR escalations in CRM

Review the FOREX reports and present an analysis of the same to management on monthly basis

Compliance Risk

To be fully aware of a policy relating to operational risk sales processes credit policy anti mis selling etc.

To be responsible for ensuring UpToDate compliance KYC and profiling for each client as well as maintaining a high level of confidentiality at all times

To be responsible for assessing customer risk suitability of products and explaining appropriate products and services to meet client requirements

To safeguard the reputation of Emirates NBD by employing best practices and acting in a professional manner at a times to document al meetings and contribute to the reporting processes established in the unit

Additional Details:

To be conversant with the full range of SME Banking products and services in depth knowledge on SME customer segment

Banking at least 4-5 years

UAE GCC Subcontinent experience at least 2-3 year in UAE

Conversant with SME non individual I Company accounts Banking requirement

Understanding of SME market segment in UAE

Sound knowledge of end-to-end requirement of SME customers i.e., Liabilities Assets Cross Sell

In depth understanding of the banking operations along with policies and procedure

Analytical Thinking Business Orientated Leadership Motivational

Self-motivated team player ability to deliver

Department Description:

Business Banking was set up as a separate vertical under CWM to manage all nonindividual relationships Various products and services have already been set up to this effect and a constant effort is placed to ensure that a complete suite of products is offered in order for the customer to use Emirates NBD as one stop bank for all the banking requirements

Brief Description:

The Incumbent is responsible for providing specialist services relating to business support activities The person would be responsible for ensuring completion of tasks bearing in mind the Service standards associated with Emirates NBD The role would require technical expertise compliance and control orientation as well as team management and motivational skills

Detailed Description:

Projects

KYC Remediation

SIGCAP Remediation

GAP sheets received from head office to be segregated based on customers constitution

Maintain a daily plan of customers to be contacted with date and time

Customer meetings to be set up at the customer premises for contact point verification

Customer verification done and form to be completed and signed

MIS and Reporting

Develop reports on segment level to maximize operational efficiencies starting from the grassroots level onwards

Coordinate with various stakeholders including FIN,TRY,GOPS,GRC etc. to collate data for report preparation for daily monthly fortnightly and annual reports

Process Transformation

Measurement of TATs for various operations at centers through scientific and analytical tools

Identify gaps in the existing operational systems and report to higher management

Suggest Influence changes to ensure optimal productivity from the resources for the overall Improvement of segment

Implement changes in the current process to obtain higher efficiency productivity and customer satisfaction levels

Job Requirements:

Operations

Approver of smartBUSINESS access to customers based on delegations held in DOCSAFE

Develop CRSAs related to operations and liaise with RISK and Compliance

Monitoring of SR escalations in CRM

Review the FOREX reports and present an analysis of the same to management on monthly basis

Compliance Risk

To be fully aware of a policy relating to operational risk sales processes credit policy anti mis selling etc.

To be responsible for ensuring UpToDate compliance KYC and profiling for each client as well as maintaining a high level of confidentiality at all times

To be responsible for assessing customer risk suitability of products and explaining appropriate products and services to meet client requirements

To safeguard the reputation of Emirates NBD by employing best practices and acting in a professional manner at a times to document al meetings and contribute to the reporting processes established in the unit

Additional Details:

To be conversant with the full range of SME Banking products and services in depth knowledge on SME customer segment

Banking at least 4-5 years

UAE GCC Subcontinent experience at least 2-3 year in UAE

Conversant with SME non individual I Company accounts Banking requirement

Understanding of SME market segment in UAE

Sound knowledge of end-to-end requirement of SME customers i.e., Liabilities Assets Cross Sell

In depth understanding of the banking operations along with policies and procedure

Analytical Thinking Business Orientated Leadership Motivational

Self-motivated team player ability to deliver

AS Mentioned in the JD

Primary Location


United Arab Emirates-Dubai-Dubai – Jumeirah, Al Wasl Road

About Emirates NBD

Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Turkey) region with a presence in 13 countries, serving over 17 million customers. As at 30th September 2022, total assets were AED 721 billion, (equivalent to approx. USD 196 billion). The Group has operations in the UAE, Egypt, India, Turkey, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 885 branches and 4,113 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.7 billion.
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Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 94% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv., the lifestyle digital bank for millennials.
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Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAE’s main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is also an early supporter to Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.
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نبذة عن بنك الإمارات دبي الوطني

يعد "بنك الإمارات دبي الوطني" المدرج في "سوق دبي المالي" بالرمز (Emirates NBD) مجموعة مصرفية رائدة في منطقة الشرق الأوسط وشمال أفريقيا وتركيا، يتمتع بحضور في 13 دولة ويقدم خدماته لأكثر من 17 مليون عميلاً. وكما في 30 سبتمبر 2022 بلغ مجموع أصوله 721 مليار