Job Description

The Manager - Learning & Development will have the overall responsibility of planning and overseeing effective administration/operations of the Learning and Development division of Doha Bank, in compliance with the government regulations and policies of Doha Bank. The incumbent will ensure that the learning and development activities executed at different levels of the organization support the current /future business needs, and, enhance business/operational performance of Doha Bank. 

Detailed Roles and Responsibilities:
  • Formulate, and, oversee effective implementation of the Annual Training Plan, and KPIs for the Learning and Development division of Doha Bank, in line with the annual business plans.
  • Plan, develop and, update (as appropriate) policies & procedures for the Learning and Development division to ensure efficient and flawless operations.
  • Constantly update self on business, economic, and competitive scenario, and recommend adequate suggestions to the Department Head – Talent Acquisition & Management, as appropriate.
  • Update self on the regulatory requirements/changes set by QCB and other relevant government bodies, and, make adequate changes in the division, including but not limited to staffing of employees, department deliverables etc.
  • Develop and maintain robust working relationships with internal/external stakeholders of Doha Bank.
  • Represent Doha Bank at external events, as directed by the Chief Human Resources Officer and Department Head – Talent Acquisition & Management, ensuring optimization of Learning and Development opportunities
  • Work closely with the respective HODs to analyze skill gaps and training needs of existing and new Doha Bank employees and formulate appropriate training methodologies/tools to enhance their performance. 
  • Monitor, review and implement the training plans with respect to different modes of training, including, but not limited to orientation/onboarding and other relevant ad hoc skill specific / functional training programs.
  • Work closely with the Department Head – Talent Acquisition & Management and Chief Human Resources Officer to establish contracts, and, maintain robust relations with external training vendors/consultants to meet training needs.
  • Ensure that inbuilt courses for in-house training programs meet with quality standards and international best practices.
  • Oversee effective implementation and maintenance of e-learning platform for Doha Bank Employees, as per the set objectives.
  • Formulate, and oversee deployment of appropriate assessment techniques to review training effectiveness.
  • Work closely with the HODs and HR management to formulate suitable Individual Career Development Plans (ICDP) for Qatari employees, facilitating their career advancement.
  • Work closely with the HODs and HR management to formulate suitable succession & Nationalization Plans for Qatari employees, as per Government regulations & Doha Bank’s strategy.

  • University graduate with a degree in Business or HR or OD or OB or Industrial psychology or any other related discipline.
  • Master’s degree in Management any other related discipline will be an added advantage.
  • Industry standard relevant certifications such as SHRM-SCP/PHR/SPHR, CIPD or any other related certification would be desirable
  • 10-15 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline.
  • Experience in training design, delivery and evaluation at a supervisory role.
  • Experience in development/implementation of training methodologies, tools & techniques.
  • Experience in formulation and execution of high-impact learning strategies/projects
  • Familiarity with international best practices and standards
  • Knowledge of banking operations, process and systems

Key skill Required

  • Communication


  • Management